dina189 Privacy Policy

This page describes what we collect when you use dina189 and how we keep that data protected. We take your privacy seriously and are transparent about our data practices. When you register an account, deposit funds, place bets on Liga 1 or Champions League markets, or play our live-dealer tables, we collect certain information to operate our service, verify your identity, and comply with regulations.

We do not sell your personal data to third parties. We do not share your betting history or account balance with advertisers. We use your information only for account management, payment processing, fraud prevention, and legal compliance. This policy explains exactly what we collect, how we use it, and what rights you have over your data.

Our commitment is simple: your data is yours. We keep it secure, we use it only as described here, and we give you control over it. If you have questions about how we handle your information, contact our support team.

What Data We Collect on dina189

When you create a dina189 account, we collect:

• Registration information: Your full legal name, email address, date of birth, and phone number.
• Identity verification: Government-issued photo ID (national ID card, passport, or driver's license), proof of residence (utility bill, bank statement, or rental agreement), and payment-method confirmation.
• Payment information: Details of your chosen payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account at mobile banking, local payment, online payment, e-wallet). We do not store full credit card numbers; payment processors handle that securely.
• Account activity: Your betting history, game plays, deposits, withdrawals, and account balance. This data helps us detect fraud and settle disputes.
• Device and connection information: Your IP address, device type, browser, and operating system. We use this to detect unauthorized access and prevent fraud.
• Communication: Any messages you send to our support team, including account inquiries, complaints, or technical issues.

We collect this data only when you provide it directly or when it is necessary to operate our service. We do not collect data about your browsing outside dina189, your location (beyond what your IP address reveals), or your social media accounts.

How We Use Your Data

We use your data for the following purposes:

• Account management: Creating and maintaining your dina189 account, processing your login, and managing your profile.
• Payment processing: Processing deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. Payment processors receive only the information necessary to complete transactions.
• Identity verification: Verifying your identity through KYC (Know Your Customer) checks to comply with anti-money-laundering regulations.
• Fraud prevention: Detecting suspicious activity, unauthorized access attempts, and unusual betting patterns. We use your IP address, device information, and account activity to identify fraud.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Legal compliance: Complying with applicable laws, regulations, and court orders. We may disclose your data if required by law.
• Service improvement: Analyzing aggregate (non-personal) data to improve our platform, fix bugs, and enhance user experience.

We do not use your data for marketing purposes without your explicit consent. We do not send promotional emails or SMS messages unless you opt in. You can manage your communication preferences in your account settings at any time.

Third-Party Processors and Data Sharing

We work with trusted third-party service providers to operate dina189. These processors handle specific functions but do not own or control your data. We share your information only as necessary:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) receive payment information to process deposits and withdrawals.
• Identity verification services: Third-party KYC providers verify your government ID and proof of residence. These services operate under strict confidentiality agreements.
• Hosting and infrastructure: Our servers may sit outside your jurisdiction (e.g., in Singapore or other regional data centers). Data stored on these servers is encrypted and protected by the same security standards we apply locally.
• Fraud detection services: We use third-party fraud-detection tools to identify suspicious activity and protect your account.
• Legal and regulatory authorities: We may disclose your data if required by law, court order, or regulatory investigation. We will notify you of such disclosure unless legally prohibited.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your betting history or account balance with anyone outside dina189 except as required by law.

How Long We Keep Your Data

We retain your data for as long as your account is active and for a period after account closure to comply with legal and regulatory requirements. Specifically:

• Active accounts: We keep all account data while your account is open.
• Closed accounts: After you close your account, we retain your data for at least 5 years to comply with anti-money-laundering regulations and to resolve any disputes.
• Payment records: We retain payment and transaction records for at least 7 years as required by financial regulations.
• Support communications: We retain support tickets and communications for at least 2 years to handle disputes and improve our service.

After the retention period expires, we securely delete your data. You can request deletion of your account and associated data at any time by contacting our support team, but we may retain certain information if required by law.

Cookies and Tracking

We use cookies and similar tracking technologies to operate dina189 and improve your experience. Cookies are small files stored on your device that help us remember your login status, preferences, and activity.

We use cookies for:

• Session management: Keeping you logged in and maintaining your session security.
• Fraud prevention: Detecting unauthorized access and suspicious activity.
• Analytics: Understanding how users interact with dina189 so we can improve the platform.
• Preferences: Remembering your language, theme, and account settings.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use dina189 fully. We do not use cookies for third-party advertising or tracking outside our platform.

Your Rights Over Your Data

You have the following rights regarding your data on dina189:

• Access: You can request a copy of all data we hold about you. Contact our support team and we will provide it within 30 days.
• Correction: If your data is inaccurate, you can request correction. You can also update most information directly in your account settings.
• Deletion: You can request deletion of your account and associated data. We will delete it subject to legal retention requirements.
• Portability: You can request your data in a portable format (e.g., CSV) so you can transfer it to another service.
• Objection: You can object to certain uses of your data, such as marketing communications or fraud-detection profiling.

To exercise any of these rights, contact our support team with your request. We will respond within 30 days. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority.

Your data belongs to you. We are custodians of it, not owners. We keep it secure, use it only as described, and give you control over it.

Data Security on dina189

We protect your data using industry-standard encryption and security practices. All communication between your device and our servers is encrypted using SSL/TLS protocols. Your password is stored using cryptographic hashing—we never store it in plain text. Your payment information is handled by secure payment processors and never stored on our servers.

We maintain physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, or destruction. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to operate dina189, and all such personnel are bound by confidentiality agreements.

While we take security seriously, no system is completely immune to breaches. If we discover a security incident that affects your data, we will notify you promptly and take steps to mitigate harm. You can enable two-factor authentication (2FA) on your account for additional security.

International Data Transfers

Our servers and service providers may be located outside your jurisdiction. When you use dina189, your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country.

By using dina189, you consent to the transfer of your data internationally. We ensure that all international transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions. Your data receives the same level of protection regardless of where it is stored.

Contact Us About Privacy

If you have questions about this privacy policy, concerns about how we handle your data, or requests to exercise your rights, contact our support team. We respond in English and will address your inquiry within 30 days.

You can also contact us if you believe we have violated applicable data protection laws. We take all privacy concerns seriously and will investigate and respond promptly.

Policy Updates and Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify you by email or by posting a notice on dina189. Your continued use of dina189 after such changes constitutes your acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your data. The date of the most recent update appears at the top of this page.

Jurisdiction and Applicable Law

This privacy policy is governed by the laws of the jurisdiction where dina189 operates. Our services are available only where local law permits. If you access dina189 from a jurisdiction where our services are prohibited, you do so at your own risk and in violation of local law.

We comply with applicable data protection laws in every jurisdiction we serve. If there is a conflict between this policy and local law, the more protective standard applies. Users are responsible for understanding their own legal obligations regarding data privacy in their jurisdiction.